Refund Policy

Last Updated: January 15, 2025

At AI Learning Hub, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be requested and processed for courses and services purchased through our website hhrtywqazxcllp.top.

1. Refund Eligibility Period

We offer different refund windows depending on the type of course or service purchased:

Course Type	Refund Period	Conditions
Self-Paced Online Courses	14 days from purchase	Less than 20% of content accessed
Instructor-Led Live Courses	7 days before course start date	Before first session begins
Course Bundles/Programs	14 days from purchase	No courses in bundle started
Monthly Subscriptions	14 days from initial purchase	First-time subscribers only

2. Refund Request Conditions

2.1 Eligible Refund Requests

You may be eligible for a refund if:

• You request a refund within the applicable refund period
• You have accessed less than 20% of the course content (for self-paced courses)
• The course was not as described or contains significant technical errors
• You experienced technical issues that prevented access, and we were unable to resolve them
• You made a duplicate purchase by error
• You were charged incorrectly due to a system error

2.2 Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• The refund request is made after the applicable refund period
• More than 20% of course content has been accessed or downloaded
• You have completed the course or received a certificate
• You claim the course was "not what you expected" without valid justification
• You purchased a course during a promotional discount period
• You violated our Terms & Conditions
• You shared your account credentials or course materials
• The course was purchased as part of a special offer or bundle (unless the entire bundle is eligible)
• You changed your mind after starting the course

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, follow these steps:

1. Contact our support team via email at [email protected]
2. Include your full name, email address used for purchase, and order number
3. Clearly state the reason for your refund request
4. Provide any supporting documentation (screenshots, error messages, etc.)
5. Submit your request within the applicable refund period

3.2 Required Information

Your refund request must include:

• Full name and email address associated with the account
• Order/Transaction number
• Course or service name
• Date of purchase
• Detailed reason for refund request
• Supporting evidence (if applicable)

4. Refund Processing

4.1 Review Timeline

Upon receiving your refund request, we will:

• Acknowledge receipt of your request within 2 business days
• Review your request and eligibility within 5-7 business days
• Notify you of the approval or denial of your refund
• Process approved refunds within 7-10 business days

4.2 Refund Method

Approved refunds will be processed using the original payment method:

• Credit/Debit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days depending on your bank

Please note that refund processing times may vary depending on your financial institution.

4.3 Partial Refunds

In certain circumstances, partial refunds may be granted:

• If you've accessed some but not all content in a bundle
• For long-term programs where you withdraw partway through
• If technical issues affected only part of your learning experience

Partial refund amounts will be calculated on a case-by-case basis at our discretion.

5. Specific Refund Scenarios

5.1 Technical Issues

If you experience technical difficulties accessing course materials:

• Contact our technical support team immediately
• Allow us reasonable time to resolve the issue (typically 48-72 hours)
• Refund requests due to technical issues will only be considered if we cannot resolve the problem
• Provide evidence of the technical issue (screenshots, error messages)

5.2 Course Content Dissatisfaction

If you are dissatisfied with course content:

• Review the course description and curriculum before purchasing
• Preview available free content when possible
• Contact instructors or support with specific concerns
• Refund requests must include specific, valid reasons for dissatisfaction
• General claims of "not meeting expectations" without justification may be denied

5.3 Duplicate Purchases

For accidental duplicate purchases:

• Contact us immediately upon discovery
• Full refund will be provided for the duplicate purchase
• No content access required for refund eligibility
• Refunds processed within 3-5 business days

5.4 Unauthorized Transactions

If you believe a charge is unauthorized:

• Contact us immediately before disputing with your bank
• Provide details of the unauthorized charge
• We will investigate and respond within 48 hours
• Confirmed unauthorized charges will be refunded immediately
• Account access may be suspended pending investigation

6. Subscription Refunds

6.1 Monthly Subscriptions

For monthly subscription services:

• 14-day refund period for first-time subscribers
• Cancel anytime to avoid future charges
• No refunds for partial months after the trial period
• Cancellation takes effect at the end of the current billing cycle

6.2 Annual Subscriptions

For annual subscription plans:

• 30-day refund period from initial purchase
• Prorated refunds may be considered within the first 90 days
• No refunds after 90 days from purchase
• Cancellation stops auto-renewal but maintains access until expiration

7. Course Cancellation by AI Learning Hub

If we cancel or discontinue a course, you will receive:

• Full refund of the course fee
• Option to transfer to a similar course at no additional cost
• Credit toward future course purchases
• Notification at least 7 days before cancellation (when possible)

We reserve the right to cancel courses due to:

• Insufficient enrollment
• Instructor unavailability
• Technical or logistical issues
• Force majeure events

8. Promotions and Discounts

Special considerations for promotional purchases:

• Courses purchased with discount codes are generally non-refundable
• Bundle deals and special offers may have restricted refund eligibility
• Free bonus content or materials are not eligible for separate refunds
• Promotional terms will be clearly stated at the time of purchase

9. Refund Denial and Appeals

9.1 Reasons for Denial

Refund requests may be denied if:

• The request does not meet eligibility criteria
• Insufficient or invalid justification is provided
• Evidence of Terms & Conditions violation
• Abuse of refund policy is suspected
• Required information is not provided

9.2 Appeal Process

If your refund request is denied and you wish to appeal:

• Submit an appeal in writing within 14 days of denial notification
• Provide additional information or evidence supporting your case
• Appeals will be reviewed by senior management
• Final decisions on appeals are at our sole discretion
• Appeal decisions are final and binding

10. Exceptions and Special Circumstances

We may make exceptions to this Refund Policy in cases of:

• Serious illness or medical emergency (documentation required)
• Bereavement or family emergency
• Military deployment or relocation
• Natural disasters or force majeure events
• System errors or technical failures on our part

Special circumstance requests will be evaluated on a case-by-case basis and require supporting documentation.

11. Chargebacks and Disputes

Regarding chargebacks:

• Unwarranted chargebacks may result in account termination
• You may be liable for chargeback fees and legal costs
• Access to all courses and materials will be revoked
• Future purchases may be restricted

12. Course Transfer Policy

As an alternative to refunds, we may offer:

• Transfer to a different course of equal or lesser value
• Credit toward future course purchases
• Extended access to course materials
• One-on-one support or tutoring sessions

Course transfer options are available at our discretion and may have specific terms and conditions.

13. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the United Kingdom or European Union, you may have additional rights under consumer protection legislation.

For UK consumers:

• Consumer Rights Act 2015 applies to digital content
• Right to cancel within 14 days may apply
• Contact Citizens Advice for consumer rights information

14. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Material changes to the Refund Policy will be communicated via:

• Email notification to registered users
• Prominent notice on our Website
• Update to the "Last Updated" date

15. Contact Information

16. Acknowledgment

By purchasing courses or services from AI Learning Hub, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms & Conditions and should be read in conjunction with our Privacy Policy.